1. Introduction & General Information
These Terms & Conditions apply to the use of the Cloud betting website and services. Cloud betting is an online gaming and betting platform serving users in Bangladesh and various other countries.
By accessing our platform, creating an account, or playing any game, you fully accept these terms. If you disagree with any part of these terms, please refrain from using Cloud betting's services.
These Terms & Conditions have been written in English for the convenience of our users. In the event of a legal dispute, the English version shall prevail.
Cloud betting is committed to providing transparent and fair service. All our rules are designed to protect users and maintain a healthy gaming environment.
2. Eligibility & Age Requirement
The following conditions must be met to create and use an account on Cloud betting:
- You must be 18 years of age or older.
- Online gaming must be legally permitted in your country of residence.
- You must have full legal capacity.
- You must not be a citizen or resident of a restricted country.
- Only one account may be registered per person.
Warning: If anyone under the age of 18 is found using cloud betting, their account will be closed immediately and all balances may be forfeited.
Cloud betting reserves the right to verify the information provided at registration. Providing false information may result in account termination.
3. Account Registration & Management
When registering with Cloud betting, please provide accurate and up-to-date information. The following requirements are mandatory:
- One Account Policy: Only one account may be opened per person, per device, or per household address.
- Password Security: You are solely responsible for keeping your login credentials confidential. Do not allow anyone else to use your account.
- KYC Verification: Identity verification (KYC) is mandatory before withdrawals or upon exceeding certain limits. A national ID card or passport may be required.
- Update Information: Please notify us immediately if any of your account details change.
We strongly recommend enabling Two-Factor Authentication (2FA) to secure your account. While Cloud betting's security measures are robust, protecting your personal access remains your responsibility.
If you notice any unauthorized use of your account or a security breach, please contact Cloud betting customer support immediately.
4. Deposit & Withdrawal Policy
The rules governing financial transactions on Cloud betting are as follows:
- Deposit Methods: Deposits can be made via mobile banking, e-wallets, and bank transfers.
- Minimum Deposit: The minimum deposit amount may vary depending on the payment method used.
- Withdrawal Verification: Your account must be fully verified before any withdrawal can be processed.
- Same Method Policy: Withdrawals must generally be made through the same method used for the deposit.
- Processing Time: Withdrawal requests are processed within 24–72 hours.
Prohibited: Depositing using a third-party account or card is strictly prohibited. This constitutes a violation of our Anti-Money Laundering policy and may result in account termination.
Cloud betting follows Anti-Money Laundering (AML) policies across all transactions. We reserve the right to hold suspicious transactions and report them to the relevant authorities.
5. Bonus & Promotion Terms
Cloud betting's bonuses and promotional offers are subject to the following terms:
- Wagering Requirement: Each bonus comes with specific wagering requirements that must be met before a withdrawal can be made.
- One Bonus Policy: Multiple bonuses cannot be used simultaneously unless explicitly stated.
- Validity Period: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
- Game Restrictions: Some bonuses may be restricted to specific games or game categories.
- Abuse Prevention: Misuse of the bonus system may result in bonus cancellation and account suspension.
Full terms and conditions for each promotion are available on the cloud betting offers page. We recommend reading them carefully before claiming any bonus.
6. Game & Betting Rules
Please follow these rules when using Cloud betting's games and betting services:
- Maximum Bet Limit: A maximum bet limit applies to each game and betting market.
- Incorrect Odds: If incorrect odds or game results are displayed due to a technical error, cloud betting reserves the right to void the affected bets.
- Bet Cancellation: Confirmed bets generally cannot be cancelled, though the cash out feature may be available.
- Technical Issues: If a game is interrupted due to network or server issues, cloud betting will resolve the matter in accordance with its established policy.
All games use third-party certified RNG (Random Number Generator) technology, ensuring completely unbiased outcomes every time.
7. Fair Use & Prohibited Activities
The following activities are strictly prohibited on Cloud betting:
- Creating multiple accounts to collect bonuses.
- Attempting to hack the game system or using automated bots.
- Using the cloud betting platform for money laundering or any other illegal activity.
- Collusion or game manipulation — attempting to control the outcome of a game in coordination with other players.
- Operating an account using another person's identity.
Consequences: Involvement in any of the prohibited activities listed above will result in immediate account closure, forfeiture of all balances and bonuses, and legal action where necessary.
Cloud betting is committed to maintaining a fair and healthy gaming environment. Our primary goal is to ensure an equal and fair experience for every member.
8. Account Closure & Suspension
Cloud betting reserves the right to close or suspend an account under the following circumstances:
- Violation of the terms and conditions.
- Providing false or misleading information.
- If fraud or illegal activity is suspected.
- If access from a restricted country is confirmed.
You may also request account closure at any time by contacting customer support. A Self-Exclusion option is also available as part of responsible gaming.
Before an account is closed, you will be given the opportunity to withdraw your verified balance, unless there are grounds for balance forfeiture.
9. Limitation of Liability
Cloud betting is not liable for the following:
- Losses caused by internet disruption or device failure.
- Unauthorized access to your account if your password has been shared with another person.
- Losses arising from third-party services or technical failures.
- Financial losses from gaming — gaming always carries risk, so please play with that in mind.
Cloud betting always strives to deliver the highest standard of service, but no platform is entirely free of technical issues. If you encounter any technical problems, please contact our customer support.
10. Policy on Changes to Terms & Conditions
Cloud betting reserves the right to update these Terms & Conditions at any time. When changes are made:
- A notice will be sent to your registered email address prior to any significant changes.
- The date of the latest update will be noted on this page of the website.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
We recommend checking this page regularly to stay up to date with the latest terms and conditions. Cloud betting is committed to communicating all changes to members with full transparency.
For any questions or feedback, email us at [email protected] or reach us via live chat.